Manhattan Associates And Voiteq To Voice-Enable Dalepak3 August 2009: Dalepak Ltd., the packing, warehousing and distribution specialist, has selected Vocollect Voice technology to be implemented jointly by VoiteQ and Manhattan Associates at its Northampton-based distribution facility. The introduction of voice technology will complement the .NET native warehouse management system (WMS) from Manhattan that Dalepak implemented last year. Voice will provide Dalepak with further productivity gains in picking and other stock control processes as it looks to make its DC operations even more efficient to support the business’ ongoing growth.
Dalepak expects the Voice technology implementation will be a simple and straightforward exercise as a pre-built interface between the Manhattan system and Vocollect voice technology already exists.
The Voice-directed picking solution will enable Dalepak’s warehouse operatives working in the ‘several case’ and ‘each’ picking areas to work more effectively. Where currently they are required to handle high volumes of often heavy and fragile products, Voice will enable the workers to use both hands to pick and lift, allowing them to focus on the task without referring to paper picking lists and / or a handheld scanner. Dalepak believes the new technology will deliver significant productivity benefits to the operation and to the workforce.
Voice will benefit customers across Dalepak’s portfolio including companies such as H&I Toiletries, Blueprint Collections and Molton Brown. It will also help Dalepak meet its objective to continually use new technologies and processes to raise the already high standards of service it provides to its customers.
Scott Merrick, IT Project Manager at Dalepak commented, “We were already considering implementing Voice into our operation when VoiteQ took us on a customer reference site visit to WHSmith, which really convinced us that Voice would work in our operation. When we researched VoiteQ, we were impressed by its portfolio of customers and track record, so we were confident in its ability to implement our voice solution and deliver on its promises.”
The VoiteQ voice solution, based on Vocollect Voice technology, comprises a wearable Voice computer running Vocollects’ Voice Client voice recognition software, attached to a securely fastened belt and headset worn by the employee. This enables interaction between the user and the Manhattan WMS via a direct interface. Operatives can work completely hands and eyes free by receiving picking commands from the WMS via the plug-in headset and the mobile voice device; the system literally talks the operative through their task.
Instructions are transmitted over a wireless network to the employee who follows instructions, such as the location and quantity for picking. The picker responds with the status of the pick, and then the device updates the WMS in real time. The operative is directed to the appropriate warehouse location and the item to be selected is verified by check digits to ensure accuracy. Once confirmed the operative is informed of the quantity to pick, before being directed to the next location.
Jan-Paul Boos, senior director at Manhattan Associates commented, “We have a strong working relationship with VoiteQ and look forward to leveraging this further on future joint technology implementations. It is now widely accepted in industry that voice can provide additional benefits to a warehousing operation and with the direct interface into our solutions, Manhattan customers can quickly and easily implement the technology and reap the benefits.”
Merrick concluded, “We are confident that the voice technology implementation led by the joint VoiteQ and Manhattan team will enhance further the powerful solution we already have from Manhattan that runs our warehouse. Both companies have been very flexible throughout, offering us options such as a range of hardware to use, allowing us to decide what would work best for our operation rather than dictating what solution we should implement.”
Dalepak started as a family run contract packing company in 1991. Since then it has grown considerably, expanding the portfolio to offer the full range of logistics, such as warehousing, distribution, freight forwarding, field marketing, internet fulfilment and HM Customs Bonded warehousing. We are currently growing at around 20% year on year. We operate from three warehouses on the Brackmills Industrial Estate in Northampton, with over 250,000 square feet of warehousing space. We also have a big contract packing operation, with a major customer including the Ford Motor Company, packing around 250,000 individual parts per week. We employ around 110 full time staff
VoiteQ provides industry leading voice directed solutions enabling hands-free and eyes-free warehouse picking, resulting in a smoother, more continuous operation, increasing productivity and accuracy.
VoiteQ is the UK’s leading supplier of voice directed distribution systems, having supplied hardware, software, services or support to the majority of UK warehouses which have voice implementations.
VoiteQ supplies fully integrated retail solutions which incorporate Business Management Systems, Warehouse Management Systems, and EPoS systems, as well as VoiceMan, the UK’s leading middleware software for voice solutions.
Manhattan Associates® continues to deliver on its 19-year heritage of providing global supply chain excellence to more than 1,200 customers worldwide that consider supply chain optimization core to their strategic market leadership. The company’s supply chain innovations include: Manhattan SCOPE®, a portfolio of software solutions and technology that leverages a Supply Chain Process Platform to help organizations optimise their supply chains from planning through execution; Manhattan ILS™, a portfolio of distribution management and transportation management solutions built on Microsoft® .NET technology; and Manhattan Carrier™, a suite of supply chain solutions specifically addressing the needs of the motor carrier industry.
Since 1987, Vocollect, Inc. has delivered proven performance improvements in productivity, accuracy, cost reduction and job satisfaction for mobile employees. Vocollect Voice literally talks people through their daily tasks, replacing cumbersome lists and traditional data capture methods with hands-free, personal voice dialogs. Through a premier global network of resellers and supply chain performance experts, hundreds of thousands of people on six continents use Vocollect Voice to improve work every day. Vocollect is headquartered in Pittsburgh, Pa., U.S.A., and supports its clients and resellers through offices in Europe, the Americas and Asia.
Vocollect®, Vocollect Voice®, and Voice-Directed Work® are trademarks of Vocollect, Inc. All rights reserved.
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